Data Protection Privacy Notice

AGA Services is a company registered with Gas Safe.

We are registered with the Information Commissioner’s Office and we will be the ‘data controller’ for the purposes of data protection law in relation to any personal information we hold about you.

We are committed to maintaining high standards of confidentiality in relation to the information provided to us in the course of our business.

This privacy notice is designed to provide information about our practices concerning the collection, use and disclosure of personal information in the course of our business as a specialist provider.

Please read this notice carefully and contact us if you have any queries by emailing us at: Colin.gray707@ntlworld.com

2. Who this privacy notice applies to

This privacy notice applies to all persons whose personal information we collect and process

This includes individuals in the categories below or who work for any of the following:

• Customers
• Our regulators, insurers, auditors, professional advisers and certification/accreditation bodies.

3. Information we may collect and process

In the course of our business, we will need to collect and process various types of personal information for various purposes. Given the nature of our business and the services we provide, it is impractical to list all the categories of personal information that may be collected and processed. We will however only process and collect personal information where necessary for the provision of our services and where we have a legal basis to do so. We most commonly collect and process:

• Contact information for individuals (such as full name, address, email address and telephone number).

We obtain personal data from a variety of sources, but primarily from those individuals referred to in section 2 above.

4. How we use and disclose personal information

Where we receive personal data in connection with the provision of the customer service, we process that data for the purposes of:

• Providing that service
 

This includes:

• Complying with our legal obligations or making disclosures to government, regulatory or other public bodies where in our reasonable opinion the disclosure is appropriate and permitted by law.
 

This includes:

• disclosures required by law or court order
• disclosures to the police, tax authorities, the National Crime Agency or other public or government authorities where in our reasonable opinion the disclosure is required in relation to any criminal investigation or prosecution
• disclosures to our regulators, ombudsman or other government, public or regulatory authority, including any data protection supervisory authority where in our reasonable opinion the disclosure is required or permitted by law.
• Providing access to our files for audit, review or other quality assurance checks, by our commissioners, regulators, auditors, professional advisers and certification/accreditation bodies.
•  Processing required in connection with the day to day operation of our business

5. How long we keep personal information

We retain personal data in accordance with our retention and destruction policy.

6. How we protect personal information

We are strongly committed to data security and we take reasonable appropriate steps to protect the personal information we hold from unauthorised access, loss, misuse, alteration or corruption. We have put in place physical, electronic and managerial procedures to safeguard and secure that information.

7. The legal basis for processing personal information

Data protection law requires us to have a legal basis for processing your information. In most cases we will only process your personal information:

• so, we can provide you with a service as requested.
• carry out our contract with you, or take any steps you ask us to before entering into a contract with you.
• where necessary for our legitimate purposes in providing our service to you.

When processing personal data, we comply with the data protection principles and our own data protection standard. By doing so we consider that the interests and fundamental freedoms of people whose personal data we process do not override the pursuit of our legitimate interests.

8. Rights of data subjects

You have a number of rights. You may:

• request a copy of the personal data we hold about you; and
• you may object to our processing of it or ask us to rectify it, restrict the way in which we process it or erase it from our records
• complain about the way in which we process or have processed your data.

For further information about your rights, or how to exercise them, including how to make a complaint, you should contact Colin Gray by email: Colin.gray707@ntlworld.com or by phone M: 07765 244237

9. Complaints

If you have any cause for concern about our handling of personal information, please contact us using the details above.

If we are unable to resolve your concerns about our handling of personal information, you have the right to complain to the Information Commissioner’s Office.

10. Contact details

Please read this notice carefully and contact us if you have any queries by emailing us at Colin.gray707@ntlworld.com

Or by writing to:
Colin Gray
165 Bridge End Road
Grantham
Lincolnshire
NG31 7HA
Or by telephone to:
M: 07765 244237

This privacy notice may change from time to time so we recommend that you review it periodically. This version of the privacy notice was last updated on 23 May 2018.